Refund policy
# Refund Policy – Veyra Muse
Last updated: May 18, 2026
At Veyra Muse, we want you to love your purchase. If you are not completely satisfied, we’re here to help.
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## 1. Returns
You have the right to return your item within 14 days of receiving your order, in accordance with UK consumer protection laws.
To be eligible for a return:
- The item must be unused and in the same condition that you received it
- The item must be in its original packaging
- Proof of purchase (order confirmation) is required
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## 2. Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on:
- Worn or used items
- Items damaged by misuse
- Final sale or clearance items (if applicable)
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## 3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Your refund will be processed within 5–10 business days
- The amount will be refunded to your original payment method
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## 4. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider (processing times may vary)
If the issue persists, please contact us.
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## 5. Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, please contact us with photos of the item.
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## 6. Return Shipping
- Customers are responsible for return shipping costs
- Shipping costs are non-refundable
- We recommend using a trackable shipping service
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## 7. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
We will offer:
- A replacement, or
- A full refund at no additional cost
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## 8. Order Cancellations
Orders can be cancelled within 12 hours of purchase.
After this period, the order may already be processed and cannot be cancelled.
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## 9. Contact Us
If you have any questions about returns or refunds, please contact us:
📧 Email: support@veyramuse.com
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At Veyra Muse, your satisfaction is our priority.